This policy applies to physical products purchased from HipcHome, including home organization and décor items. Return and refund arrangements depend on the product, the reason for the return, and any applicable consumer rights. Nothing in this policy limits rights or remedies you may have under applicable law.
Return Eligibility and Conditions
Please contact us promptly if you would like to return an item. Contact us through the page linked below to confirm the return request period and arrangements applicable to your order. Any mandatory cancellation or return rights that apply to your purchase remain unaffected.
- For a change-of-mind return, items should generally be unused and in reasonably good condition.
- Please retain and include accessories, components, and original packaging where applicable and reasonably available. Missing packaging does not, by itself, remove any mandatory rights you may have.
- Depending on the nature of the product and any relevant product-page information, change-of-mind returns may be restricted for personalized or custom-made goods, hygiene-sensitive items, consumables, or perishable goods, if applicable.
These general conditions and any change-of-mind exclusions do not override applicable rights relating to faulty, damaged, incorrectly supplied, or otherwise non-conforming goods.
How to Request a Return
- Contact us at https://hipchome.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. For a product issue, a description and relevant photos, where reasonably available, can help us assess the situation.
- We will review your request and confirm the applicable return arrangements, including any relevant conditions, shipping costs, and the return address or other instructions. Please contact us before sending an item back so it can be directed correctly.
- If a return is required, pack the item securely and send it according to the instructions provided. Keep your proof of postage and any tracking details.
- Once the returned item is received, we will inspect it as appropriate and confirm the outcome of your request. If a refund is due, we will process it in accordance with the applicable arrangements and requirements.
Refunds
Refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
The refund amount, including the treatment of any original delivery charges, will depend on the reason for the return, the items involved, and applicable rules. We will explain any relevant adjustments before processing the refund.
We will confirm when a refund has been processed. The time it takes for the funds to appear in your account may also depend on your bank, card issuer, or payment provider. Any applicable mandatory refund deadlines remain unaffected.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the goods, and applicable rules. Please contact us before arranging return shipping so we can explain the appropriate method and any costs that may apply.
Change-of-mind returns may be handled differently from returns involving faulty, damaged, or incorrectly supplied items. We will not require you to bear costs where applicable rules require otherwise.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange is possible and how it would be arranged. This does not affect any replacement or other remedy you may be entitled to under applicable law.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, appears faulty, or is not what you ordered, please contact us promptly with your order details and a description of the issue. Where reasonably possible, retain the item and packaging while we help resolve the matter.
We will assess the issue and explain the appropriate next steps, which may include a return, replacement, repair, or refund, depending on the circumstances and applicable rights. These requests are assessed separately from change-of-mind returns and are not excluded solely because an item has been opened, used to identify a fault, or belongs to a category that may otherwise have return restrictions.
Contact Us
For return requests, refund questions, or confirmation of the arrangements that apply to your order, please contact HipcHome at https://hipchome.com/contact-us/.
